We ship all parcels with FedEx, DTDC, Aramex, Delhivery or Speed Post. As soon as we hand over the parcel to courier we send you an email or whatsapp with the tracking number and a link to the courier tracking service. Thus you are always able to see where exactly your parcel is – until the forwarding agent rings at your door. Priority Shipping NOT available for Liquid Contents (will be shipped in Lite/Surface mode)
We have set ourselves the high standard of sending orders on the same day we receive them. Given that we receive your order during office hours and before 9 AM. and that it is paid for via Online or credit card we guarantee same-day shipment for goods we have in stock. Orders paid for via bank transfer can only be shipped when we have the money in our account. Depending on your bank, this can take a few banking business days. Orders we receive after 9 AM will be shipped the next working day. Shipping days are Mon – Sat (except Sunday, national & local holidays)
We normally process the order on the same day of payment receipt, however in some cases it may take longer. We reserves the right to cancel any order without any explanation for doing so, cancellation reason most likely be due to unavailability of the product in stock however shown as available/ in stock on the website due to delay in real time updation of the website or a technical issue.
|Mode||Below 1 KG||1 KG – 5 KG||Above 5 KG|
|Order Processing||Same day for ex-stock|
|Next day for others|
|3-4 days for back-to-back items|
|Shipping Transit||Overnight||2-3 Days||3-5 Days|
|Shipping Mode||Priority / Surface||Priority / Surface||Surface|
*Free Shipping for all products as promotional offer.
Time being we are offering FREE SHIPPING for all products as promotional offer.
For any assistance please feel free to whatsapp @ +91 9841056600. Please note that we send Hardscape (Layout Materials) and any goods above 5 Kg always via FedEx Surface or Speed Post or Train or Bus Service
Please keep in mind that there is a maximum weight per parcel. If the total weight of your order surpasses this maximum weight we need to divide your purchases into several parcels and charge you separately for the shipment of each parcel. In general, the maximum weight is 15 kg, however, it may be lower for shipments to some cities in India
Claims / Replacement
A replacement is offered if customer receives a product in broken or damaged. Kindly open the consignment in front of the courier person to find any transit damage which can be claimed from the courier company since all products covered under transit insurance. However, any delay in informing the transit damage to us void claims and replacement. If any sign of defective product inside the packing, customer must send us an email at firstname.lastname@example.org with the details and picture of the damaged product (including packing defect) within 24hrs of delivery of the order as per courier company’s tracking details. RTO (return to origin) shipping charges would be borne by customer and us in 50:50 ratio however customer needs to send us all the original and manufacturer packing & boxes, product should be in unused condition, damage should not be due to improper handling. Not meeting any of these criteria would void the claims and replacements by us.
All the parcels we ship have a so-called tracking number, which enables you to follow the transport and the whereabouts of each shipment we send to you. When we hand over your parcel(s) to courier we send you an email containing one or several tracking numbers as well as a link to the courier page where you can see the current state of your delivery. Moreover, you can always view the tracking numbers of your orders in your “Order History” in “My Account” section